Survey

1. How often do you shop using your smartphone?

A. Daily

B. Weekly

C. Monthly

D. Never

2. How often do you return items you bought online?

A. Frequently

B. Occasionally

C. Rarely

D. Never

3. How do you feel about self-checkout machines?

A. I prefer them

B. I use them if lines are short

C. I prefer a cashier

4. What makes you loyal to a particular store or brand?

A. Rewards Program

B. Customer Service

C. Product Quality

D. Consistent Experience

5. How much time do you spend on social media daily?

A. Less than 1 hour

B. 1-2 hours

C. 3-4 hours

D. More than 4 hours

6. Do you talk to customer service chatbots?

A. Yes, if it's the only option

B. No, I wait for a human

C. I find them helpful

7. How often do you shop for home decor items?

A. Frequently

B. Occasionally

C. Rarely

D. Never

8. How important is fast shipping to you?

A. Extremely important

B. Somewhat important

C. Not important

9. How often do you try a new brand of a common household item?

A. Often

B. Occasionally

C. Rarely

D. Never

10. Do you buy digital gifts (e-gift cards, game credits) for others?

A. Yes, often

B. Yes, occasionally

C. No